Due to the current situation, it is almost impossible for us to keep to our fast processing intervals, therefore we ask for your understanding if you have been waiting for a long time for an answer from us. All emails are processed according to priorities (departure date).
This means that if your departure is in the far future, you can expect the response to your email to be further delayed. If your departure is within the next 72 hours, we will contact you as soon as possible.
We have optimized our processes so that you can only request information online about your possible option based on COVID - 19. Please use this option to shorten the waiting times.
Thank you for your understanding!