A refund usually takes up to 3 weeks.
Due to the current situation and high demand, a refund takes up to 6-8 weeks.
The reason for this is that we passed your money on to the airline directly when the ticket was issued. Now the airline must order the reimbursement, which usually does not happen every day but in certain accounting periods.
As soon as we have received the airline's refund, we will record the payment in the accounts and inform you immediately of the payment.
Please be a little patient!